Engagement Rings
Buy With Confidence
Thirty days to be sure, jewellery handcrafted for you, and a team that stands behind every order.
Take 30 Days to Be Sure
Choosing a ring is one of life's big moments, so we give you time to feel certain. Every piece is handcrafted in Canada in solid gold or platinum, and full-priced items can be returned or exchanged within 30 days of delivery without restocking fees. Some conditions apply.
Our Promise to You
Why You Can Buy With Confidence
Every Quorri piece is handcrafted for you and backed by people who care. Here is what you can count on from the moment your order arrives.
30 Days to Be SureAfter delivery
Choosing a ring is a big moment. You have 30 days from delivery to be sure, with returns or exchanges on full-priced items. Some conditions apply.
No Restocking FeesOn full-priced items
Items returned in their original, new condition with all original paperwork carry no restocking fee, so you can choose with peace of mind.
Easy, Personal ServiceHandled by our team
Every return and exchange is handled by email with a real person. We provide your RMA code and all return instructions, and exchanges typically process within 5 to 8 business days.
Free ResizingWithin 30 days
Within 30 days of shipment, enjoy one complimentary resizing on standard 14k ring styles, up to 1 full size up or down. Repairs and upgrades
Simple Process
How Returns and Exchanges Work
1
Email us
Write to contact@quorri.com with your order number and reason for return to receive your RMA code.
2
Ship it back
A representative will provide all the return shipping instructions you need.
3
We inspect and exchange
Our laboratory inspects and verifies your item. Exchanges typically process within 5 to 8 business days.
The Fine Print, Made Clear
Our 30-Day Return and Exchange Policy
We offer returns or exchanges on full-priced items within 30 days, without restocking fees, provided the item is in its original, new condition with all original paperwork. Exchanged items must be of equal or greater value than the original purchase, and any difference in value is issued as store credit.
Condition of ItemsWhat to send back
- The return policy tag must remain affixed and untampered.
- The original invoice.
- The certificate of authenticity and/or diamond grading report.
- All complimentary accessories (gift bag, presentation box, box protector and so on) in reusable condition. Fees apply for any damaged items.
RingsGood to know
- Custom, personalized, special order, engraved and modified jewellery, and used items, are not eligible for returns.
- Orders of 4 carats and above qualify for exchange only, because settings require special customization for larger stones.
- Orders upgraded after entering production are not eligible for a refund but may be exchanged within 30 days of delivery.
- Men's bands have a 14 business day return window, counted from the date of shipment.
- Resizing: one complimentary resizing within 30 days of shipment for standard 14k ring styles, up to 1 full size up or down. Custom, 18k, platinum, modified and promotional treasure rings, and rings requiring significant resizing, are subject to fees. Return shipping is not included.
Earrings and Loose StonesSpecial care
- Earrings are final sale to uphold the highest standards of hygiene and client safety. As these pieces are designed for pierced ears, we cannot accept returns or exchanges once purchased.
- Loose stones are shipped in clear gem packaging and cannot be returned if the protective seal is broken or removed.
- Loose PURE lab diamonds are exchange only.
Sales and PromotionsExchange friendly
- All sales, promotional upgrades, exclusive loyalty and discounted sale items are eligible for exchange within 30 days of delivery, with differences added as store credit.
Refunds and ShippingThe details
- Refunds do not include standard, international, expedited or rush shipping, or appraisal and grading fees.
- Returning merchandise is the sender's responsibility until our shipping department signs for it.
- We are not responsible for lost, stolen or mishandled orders after courier delivery.
- For cancellations, see our cancellation policy.
Multiple Item OrdersA friendly note
- We understand that choosing the perfect piece takes consideration. If you order multiple items intending to select one and return the others, a 20% restocking fee applies to the returned items. This helps us maintain the quality and care we put into every order.
Questions before you order? Our team is happy to help at contact@quorri.com, or read about our Lifetime Guarantee and free shipping.
The Quorri Difference
Why Thousands Choose Quorri
Handcrafted in Canada
Handcrafted by our Canadian master jewellers in solid precious metals. Never plated, never mass-produced.
Certified Lab-Grown Stones
Our PURE® lab diamonds and PUREGEM® gemstones share the same chemical, physical and optical properties as their mined counterparts, at a fraction of the cost.
Exceptional Quality
Every stone is hand-selected for brilliance, colour and clarity, and our PURE® diamonds are IGI certified.
Conflict-Free & Eco-Friendly
Lab-grown stones require no mining, no displacement and no environmental compromise. Every stone is ethically created and conflict-free by design.
Lifetime Guarantee
Lifetime Guarantee on our lab diamonds and gemstones and a Lifetime Manufacturer Guarantee on all our jewellery, for your total peace of mind.
Free Shipping & 30-Day Returns
Complimentary shipping across Canada and the USA, backed by our 30-day return policy.
Handcrafted by our Canadian master jewellers in solid precious metals. Never plated, never mass-produced.
Our PURE® lab diamonds and PUREGEM® gemstones share the same chemical, physical and optical properties as their mined counterparts, at a fraction of the cost.
Every stone is hand-selected for brilliance, colour and clarity, and our PURE® diamonds are IGI certified.
Lab-grown stones require no mining, no displacement and no environmental compromise. Every stone is ethically created and conflict-free by design.
Lifetime Guarantee on our lab diamonds and gemstones and a Lifetime Manufacturer Guarantee on all our jewellery, for your total peace of mind.
Complimentary shipping across Canada and the USA, backed by our 30-day return policy.
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Custom, personalized, special order, engraved and modified jewellery is handcrafted just for you, so it isn't eligible for returns. If you have questions before ordering, please contact our team and we'll gladly help.
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Email contact@quorri.com with your order number and reason for return to receive your RMA code. A representative will then provide all the return shipping instructions.
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Once our laboratory receives, inspects and verifies your item, exchanges typically process within 5 to 8 business days.
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No restocking fees apply to full-priced items returned in their original, new condition with all original paperwork. If you order multiple items intending to return some, a 20% restocking fee applies to the returned items.
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Exchanged items must be of equal or greater value than the original purchase. Any difference in value is issued as store credit.
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Earrings are final sale to uphold the highest standards of hygiene and client safety, so we can't accept returns or exchanges once they are purchased.
Return and Exchange Questions
We're Here to Help
Whether you're choosing your first ring or planning an exchange, our team is a message away. Email contact@quorri.com and we'll take care of the rest.
Contact Us