Order Cancellation & Changes

To cancel or change an order, please email us at contact@quorri.com as soon as possible. Include your name, order number, and the reason for cancellation or change. We will accommodate order changes to the extent possible before shipping confirmation. Some changes may result in a shipping delay. Please note that we only accept cancellations via email, not by phone.

Due to unrecoverable processing fees and resources, a 10% cancellation fee applies to orders eligible for return — including cancellations of sale items, regular‑priced items, and completed design renderings that have not yet entered production. For sales, promotional, regular-priced, and layaway orders that are eligible for return and already in production, a 15% cancellation fee on the original retail price will be applied. Custom, customized, personalized, special orders, and pure lab diamond orders that are eligible for return and have not yet gone into production are subject to a 25% cancellation fee.

Once custom, customized, personalized, special orders, rush orders, orders ready to be shipped, and pure lab diamond orders have entered production, they cannot be cancelled. This is because the creation process for your item has already begun, and we are unable to recover the labor and materials used.

Once an order has received a completion notice, a pre‑shipment notice, or has been marked as Ready to Ship—or has already shipped—it can no longer be cancelled. Likewise, special, customized, personalized, or custom orders cannot be changed or cancelled once production has begun. Design rendering fees become non‑refundable once the design process has started, and deposits are non‑refundable for all customized, custom, personalized, or special orders. Please keep these non‑refundable fees and deposits in mind when considering any changes or cancellations.

For more details on cancellation eligibility, please refer to our Return Policy.