FAQ

We ship domestically and to all 50 States in the U.S. and Internationally to over 30 countries around the world. We commonly ship to Canada, United States, UK, France, Ireland, Mexico, Spain, China, Italy, Australia, New Zealand and many others.

Our Jewelry is individually handcrafted (not mass produced or imported cheaply) with each stone handset for superb quality and artistry. This dedication to quality means that most items will take 8-10 business days* to complete. Earrings, Pendants and Loose Gemstones that are In Stock will typically ship within 2–3 business days.

Intricate rings, Special Orders, Made-To-Order, and Pre-Orders may take up to 14 - 24 business days* to complete or longer. RUSH processing is available for specific items. If you require this item for a particular date, please add your details to the comment section at checkout or email us at service@quorri.com

We are pleased to offer FREE shipping within Canada and the USA (including Hawaii/Alaska). For prompt delivery, upgraded FedEx shipping options are available at checkout. International orders are shipped at a discounted flat rate. Pricing and upgrades are available at checkout.

When you place an order, we electronically request approval from your credit card company in an attempt to authorize your purchase. If your credit card company declines the authorization, you will receive a declined transaction. A declined authorization may occur for one of the following reasons:

-You have exceeded the limit on your credit card.

-The address on your account does not match the billing statement on your credit card.

-You have exceeded a daily purchase limit set by your bank.

-Due to the high value, your bank needs to clear the purchase with you before it can be approved.

If your order has been declined, please contact your banking institution directly for them to clear the purchase.

We accept Visa, MasterCard, and American Express credit cards. We also accept PayPal, Wire Transfers, Layaway and Interac E-transfers via special request only. Please contact us at service@quorri.com for details.

At Quorri.com the safety and security of your online transaction is our priority. All information is encrypted using the latest SSL (Secure Socket Layering) technology. We are also proud to be certified Level 1 PCI DSS compliant. No credit card information is Ever sent via email, and No security numbers are stored on our server.

Quorri and Co. is proud to offer exclusive discounts to military personnel, reservists, veterans and their families as a show of appreciation and thank-you for their services. Discounts are extended to  law enforcement, firefighters, paramedics and emergency responders.  Please email us at contact@quorri.com with your designation, exact item(s) you would like to purchase, and a customer service representative will be in contact with details and availability.

We are committed to providing superior products and service to our customers. That is why we offer 30-day Returns* on Jewelry and 10-day Returns* on loose stones. If for any reason you are not completely satisfied with your purchase, you have 30 calendar days to return your order for exchange or refund.  (10 calendar days for loose stones). We take pride that our jewelry and gems are produced with the highest standards of quality and excellence! *Some conditions apply, please see our Return Policy's Terms and Conditions for full details. 

Diamanti stones are visually identical to high grade mined Diamonds, and it is nearly impossible to distinguish between them without magnification or testing equipment. Wear your Diamanti rings with confidence as only you will know its an Eco-friendly, ethical diamond alternative.  Click here to learn more about how our Diamanti stones perform against mined diamonds.

Yes! Diamanti stones are expertly hand-cut by our world-renowned skilled diamond cutters. Each stone is cut, faceted and polished to ideal diamond proportions and finished with exquisite detail that exceeds the highest industry standards. Their incredible fire and sparkle are visual proof of this process.e.

Diamanti stones are precisely engineered and formulated not to fade, discolour or lose their brilliance for the lifetime of the stone. Mohs hardness of a stone is a major contributing factor with how it handles daily wear and tear. While Luxe stones are exceptionally wear-resistant, the additional hardness and durability of the Aterna and Pure stones give them a substantial edge over the Luxe for daily wear.

Diamond testers measure heat conductivity, and a Diamanti LUXE has a different heat signature compared to a diamond, thus giving it a negative result for a diamond. The ATERNA and PURE, however, have the same heat signature and will test positive for a diamond on most diamond testers!

Yes! The Aterna passes the main tests to determine if a stone is a diamond.

Tests Positive on Diamond Tester
A diamond tester is a thermal conductivity meter that will detect the rate at which heat moves through stones and will tell you whether it is a diamond. Because of the high carbon content and similar heat signature, Aterna will test positive on most diamond testers.

Passes Fog Test
Diamonds effectively conduct heat and therefore disperse heat quickly. If you place a stone in front of your mouth and fog it like you would a mirror, if it stays fogged for a couple of seconds, it’s most likely not a diamond. Aterna, like a diamond, disperses the heat from your breath instantaneously and won't fog up.

Passes Transparency Test
A diamond refracts light so intensely that you cannot see through it. If you’re able to read the letters of the newspaper—even if the letters are a bit blurry, its most likely not a diamond. Aterna's facets will refract and bend the light so sharply that you wouldn't be able to see the print, thus passing the transparency test.

The Aterna is not coated and features a unique proprietary blend of Pure carbon, Pure Silicon and Pure elements making it the second hardest Gem in the world at 9.5 Mohs hardness - only 2nd to a diamond at 10 Mohs hardness.

Visually there is no difference between the Luxe and Aterna. Next to a diamond of similar quality, it would be challenging to distinguish a visual difference between the stones. The main difference would be hardness as the Luxe rates in at 9.1Mohs and the Aterna at 9.5Mohs (2nd hardest gem in the world). At this impressive hardness, Aterna is guaranteed to not micro-scratch, dull and fade for the life of the stone.

While the ATERNA and Moissanite may seem similar since they are both members of the same "Silicon Carbide" family of crystals, ATERNA's structure, hardness, and optical brilliance will outperform moissanite in every aspect. Aterna offers a pure, clean colorless beauty that rivals moissanite's near colorless look with hints of green/yellow hue's.

With our proprietary formula, Aterna rates at an impressive
9.50 Mohs hardness while moissanite is rated at 9.25 Mohs. The Aterna will also not change color under heat! Moissanite will turn a bright yellow upon heating and eventually over multiple times heating, will become more colored in its appearance. The Colorless Aterna is sought after for their breathtaking purity and radiance.

Due to its structure, moissanite is Not cut like a diamond - the exact thing that makes diamonds so beautiful. Aterna, on the other hand, is cut to the highest Ideal diamond properties giving it incredible true diamond-like brilliance sparkle.

Colorless Aterna is sought after for their breathtaking purity and radiance.  You can read more about the Aterna here.

Diamanti Pure lab-created diamonds and earth-mined diamonds carry the same optical, physical and chemical properties (100% carbon). They have the same refractive index, dispersion, and hardness (10Mohs), and are graded to the same standards as mined diamonds by leading grading institutes.

Yes! Diamanti PureGem are physically and chemically identical to mined gemstones minus the environmental impact and imperfections. They are considered "real" and possess all the beauty and quality of the finest mined gems available.

Unless you're a skilled gemologist with testing equipment, it would not be able to distinguish the difference between the two stones.  Their visual, chemical, physical, and atomic makeup is identical.

Yes. If your jewelry should need any repair or upgrade, our experienced master jewelers are highly capable of handling all jewelry service. If you need repair or would like to upgrade your jewelry, send an email to service@quorri.com. Please include relevant details so we can give you an accurate quote on availability and pricing.

We only mark our jewelry with the metal hallmark stamp corresponding to its precious metal content. Eg. 14k (585), 18K(750), Platinum (Plat) or (950). There are No other markings on the Jewellery.

Yes! In addition to the time-honored ancient beauty of gold, our jewelry is also crafted from solid precious metals because of their durability and recyclability. We re-use the waste materials of our design and production processes. All of the raw precious metals we use are made from recycled material, purchased from green certified refineries that meet the highest standards for ethical sourcing and minimal environmental impact. We also recycle all of our scraps generated in the development and production process of our jewelry. 

Absolutely! We offer a full line of Aterna and PureGem lab-created gemstones including rubies, sapphires, emeralds, and morganite to choose from. Browse our loose stone collection for various colors, sizes, and shapes

Yes. All Quorri settings and accessories are hand-crafted in SOLID 14k gold, 18k gold, and 950 platinum. We do not plate any of our metals.

Yes! We have a custom design department dedicated to customizing any collection piece or creating a unique one-of-a-kind design. To learn more about our custom design services, please visit our custom design page.

Yes! We can create any collection ring without a center stone. To purchase the semi-mount, contact us at contact@quorri.com with the ring style, metal type, exact ring size and your center stone details and a design specialist will be on contact with information to setup your order. 

Within 30 full calendar days of shipment, we also offer one complimentary resizing for our standard 14k ring styles. Custom, 18k, Platinum, modified, exclusive promotions rings and rings that require above or below ONE FULL ring size for re-sizing are subject to resize fees. Certain accented rings will also have limitations on sizing. If you have received a ring that requires resizing, please email us at service@quorri.com