Quorri FAQ

We ship within Canada to all provinces. We also ship internationally to over 30 countries, including the United States, the UK, France, Ireland, Mexico, Spain, China, Italy, Australia, New Zealand and many others.

Quorri Jewelry is individually handcrafted (not mass produced or imported cheaply) with each stone handset for superb quality and artistry. This dedication to quality means that most items will take 12-14 business days to complete. Earrings, Pendants and Loose Gemstones that are In Stock will typically ship within 2–3 business days.

Intricate rings, Special Orders, Made-To-Orders may take up to 14 - 24 business days to complete or longer. RUSH processing is available for specific items. If you require this item for a particular date, please add your details to the comment section at checkout or email us at service@quorri.com

We are pleased to offer FREE shipping within Canada and the USA (including Hawaii/Alaska). For prompt delivery, upgraded FedEx shipping options are available at checkout. International orders are shipped at a discounted flat rate. Pricing and upgrades are available at checkout.

When you place an order, we electronically request approval from your credit card company in an attempt to authorize your purchase. If your credit card company declines the authorization, you will receive a declined transaction. A declined authorization may occur for one of the following reasons:

• You have exceeded the limit on your credit card.
• The address on your account does not match the billing statement on your credit card.
• You have exceeded a daily purchase limit set by your bank.
• Due to the high value, your bank needs to clear the purchase with you before it can be approved.

If your order has been declined, please contact your banking institution directly for them to clear the purchase.

We accept Visa, MasterCard, and American Express credit cards. We also accept Wire Transfers, Layaway and Interac E-transfers via special request only. Please contact us at service@quorri.com for details.

Affirm financing allows you to make purchases and pay over time with flexible payment plans like four payments every 2 weeks or monthly installments. Affirm offers transparent terms with no hidden fees, making it easy to manage your payments. Here are the steps to use Affirm as your preferred payment choice:

1. Go to your desired item, choose each of your drop-down menu options and then select "ADD TO CART"

2.  In the shopping cart, select the "I agree with the terms and conditions" and then hit the "CHECKOUT" box

3. If you see the ShopPay info, then below it, select "check out as a guest"

4. In the Express Checkout page, fill out all the billing/shipping info and select "Affirm Pay Over Time" in the Payment section

5. When all the information has been added, select "Pay now" when complete. You will now begin the Affirm processing and complete the order.

At Quorri.com the safety and security of your online transaction is our priority. All information is encrypted using the latest SSL (Secure Socket Layering) technology. We are also proud to be certified Level 1 PCI DSS compliant. No credit card information is Ever sent via email, and No security numbers are stored on our server.

Quorri and Co. is proud to offer exclusive discounts to military personnel, reservists, veterans, all first responders, medical professionals and their families as a show of appreciation and thank-you for their services. Discounts are extended to law enforcement, firefighters, paramedics and emergency responders. Please email us at contact@quorri.com with your designation, exact item(s) you would like to purchase, and a customer service representative will be in contact with details and availability.

We are committed to providing superior products and service to our customers. That is why we offer 30-day Returns* on Jewelry and loose stones. If for any reason you are not completely satisfied with your purchase, you have 30 calendar days to return your order for exchange or refund.  We take pride that our jewelry and gems are produced with the highest standards of quality and excellence! *Some conditions apply, please see our Return Policy's Terms and Conditions for full details. 

Our lab stones are visually identical to high-grade mined diamonds, and it is nearly impossible to distinguish between them without magnification or testing equipment. Wear your Quorri rings and jewelry with confidence, knowing they are Eco-friendly, Ethical and crafted to perfection. Click here to learn more about how our diamonds perform against mined diamonds.

Yes! Our lab made stones are expertly hand-cut by our world-renowned skilled diamond cutters. Each stone is cut, faceted and polished to excellent/ideal diamond proportions and finished with exquisite detail that exceeds the highest industry standards. Their incredible fire and sparkle are visual proof of this process.

No! Luxe and Aterna are precisely engineered and formulated not to fade, discolor or lose their brilliance for the lifetime of the stone. Mohs hardness of a stone is a major contributing factor with how it handles daily wear and tear. The additional hardness and durability of the Luxe and Aterna give them a substantial edge over other diamond alternatives.

Diamond testers measure heat conductivity, and our Luxe and Aterna stones have tested positive for a diamond on most diamond testers. The Pure is chemically identical to a Mined Diamond and will absolutely test positive on any and all testers.

Yes! The Luxe and Aterna pass the main tests to determine if a stone is a diamond.

Tests Positive on Diamond Tester
A diamond tester is a thermal conductivity meter that will detect the rate at which heat moves through stones and will tell you whether it is a diamond. Because of the high carbon content and similar heat signature, Luxe and Aterna will test positive on most diamond testers.

Passes Fog Test
Diamonds effectively conduct heat and therefore disperse heat quickly. If you place a stone in front of your mouth and fog it like you would a mirror, if it stays fogged for a couple of seconds, it’s most likely not a diamond. Luxe and Aterna, like a diamond, disperses the heat from your breath instantaneously and won't fog up.

Passes Transparency Test
A diamond refracts light so intensely that you cannot see through it. If you’re able to read the letters of the newspaper—even if the letters are a bit blurry, its most likely not a diamond. Luxe and Aterna's facets will refract and bend the light so sharply that you wouldn't be able to see the print, thus passing the transparency test.

The Luxe and Aterna do Not Contain any CZ and are Not Coated. These stones feature a unique proprietary carbon blend making the Aterna the second hardest Gem in the world at 9.50 Mohs hardness - only 2nd to a diamond at 10 Mohs hardness closely followed by the Luxe at 9.25 Mohs.

Visually there is no difference between the Luxe and Aterna. Next to a diamond of similar quality, it would be challenging to distinguish a visual difference between the stones. The main difference would be hardness as the Luxe rates in at 9.25 Mohs and the Aterna at 9.50Mohs - making it the 2nd hardest gem in the world. At these impressive hardness scales, both the Aterna and the Luxe is guaranteed to not micro-scratch, dull and fade for the life of the stone.

Yes! Pure lab-created/grown diamonds and earth-mined diamonds carry the same optical, physical and chemical properties (100% carbon). They have the same refractive index, dispersion, and hardness (10Mohs), and are graded to the same standards as mined diamonds by leading grading institutes.

No. Their visual, chemical, physical, and atomic makeup is identical.

Yes! PureGem Gemstones are physically and chemically identical to mined gemstones minus the environmental impact and imperfections. They are considered "real" and possess all the beauty and quality of the finest mined gems available.

Yes. If your jewelry should need any repair or upgrade, our experienced master jewelers are highly capable of handling all jewelry service. If you need repair or would like to upgrade your jewelry, send an email to service@quorri.com. Please include relevant details so we can give you an accurate quote on availability and pricing.

We only mark our jewelry with the metal hallmark stamp corresponding to its precious metal content. Eg. 14k (585), 18K(750), Platinum (Plat) or (950). There are No other markings on the Jewelry.

Yes! In addition to the time-honored ancient beauty of gold, our jewelry is also crafted from solid precious metals because of their durability and recyclability. We re-use the waste materials of our design and production processes. All of the raw precious metals we use are made from recycled material, purchased from green certified refineries that meet the highest standards for ethical sourcing and minimal environmental impact. We also recycle all of our scraps generated in the development and production process of our jewelry. 

Yes. All Quorri settings and accessories are hand-crafted in SOLID 14k gold, 18k gold, and 950 platinum. We Do Not Use Plating.

We mainly use Solid 14k Gold for the following reasons:

Enhanced Durability: 14k gold boasts a higher alloy composition, making it more resistant to scratches, dents, and deformations compared to 18k gold. This durability ensures that our rings and jewelry maintain their exquisite beauty even with everyday wear.

Affordable Luxury: By utilizing 14k gold, we can offer our customers luxurious jewelry at a more accessible price point. This allows more individuals to indulge in the elegance and sophistication of fine jewelry without compromising on quality.

Versatile Design Options: The balanced composition of 14k gold makes it highly versatile for crafting intricate designs and intricate details. Whether it's delicate filigree work or bold statement pieces, 14k gold provides the perfect canvas for bringing our creative visions to life.

However, if you are interested in 18k Gold for any jewelry piece, reach out to us at contact@quorri.com for a quote.

Yes! We specialize in creating exquisite custom engagement rings and fine jewelry, tailored to reflect your unique style and story. Each piece is crafted with the utmost attention to detail, ensuring timeless elegance and exceptional quality. Whether you're celebrating a special moment or expressing your individuality, our custom designs are here to bring your vision to life. To learn more about our custom design services, please visit our custom design page.

Yes! We can create any collection ring without a center stone. To purchase the semi-mount, contact us at contact@quorri.com with the ring style, metal type, exact ring size and your center stone details and a design specialist will be on contact with information to setup your order. 

Within 30 full calendar days of shipment, we also offer one complimentary resizing for our standard 14k ring styles. Custom, 18k, Platinum, modified, exclusive promotions rings and rings that require above or below ONE FULL ring size for re-sizing are subject to resize fees. Certain accented rings will also have limitations on sizing. If you have received a ring that requires resizing, please email us at service@quorri.com