Warranty Returns

Quorri & Co. is committed to providing superior products and service to our customers. That is why, we offer a Lifetime Performance Warranty* on our Quorri stone and a 30-day manufactures Warranty* on our Jewelry. In the unlikely event that the optical properties have altered on your genuine Quorri from normal wear, and or your jewellery needs repair, please follow the return instructions below.

Tip: Please see our Cleaning Page before sending any jewelry or loose stone to us. Our warranty provides coverage for defects in manufacturing only (based upon our inspection and sole determination) and expressly excludes coverage for excessive wear and tear and/or physical/accidental damage, loss and theft. Our warranty is valid only at Quorri & Co. Improper repair or warranty service performed by someone other than Quorri & Co. will void this warranty.

*Some conditions apply, please see our Terms and Conditions Below.

Return Instructions

p>Step 1. Contact Us. You must contact Quorri & Co. for a Return Authorization number (RMA #) using only our Customer Support Center. This ensures prompt and efficient RMA service. Select "Submit a Support Ticket" and choose "RMA Request - Warranty Returns" for your category. Be sure to give your order number and reason for return.

Step 2. A representative will be in contact with you via email within 24-48 hours with all the required forms and information to send back your item(s).

Important Notes:
Quorri & Co. is not responsible for return items lost or damaged while in transit. Merchandise returned is the responsibility of the sender until it is signed for by Quorri & Co.

Our laboratory will inspect and verify the condition of the item once we receive the return. Repairs usually take 8-10 business days to process upon receipt of the item, but the actual repair time will depend on the work needed.

► Terms and Conditions (click to view)