• Jewelry Returns
• Loose Stone Returns
• Exchanges
• Ring Sizing Returns
• Warranty Returns
• Order Cancellation

Exchanges

Quorri & Co. is committed to providing superior products and service to our customers. We offer a 30-day Exchange* period on our Jewellery and a 14-day exchange* period for our Loose Stones. If you are not completely satisfied with your purchase, follow the instructions below to exchange your item(s). The original tag (for jewelry) or gem seal (for loose stones) must not be removed or broken in order to receive an Exchange.

*Some conditions apply, please see our Terms and Conditions Below.

Return Instructions

Step 1. Contact Us. You must contact Quorri & Co. for a Return Authorization number (RMA #) using only our Customer Support Center. This ensures prompt and efficient RMA service. Select "Submit a Support Ticket" and choose "RMA Request - Exchanges" for your category. Be sure to give your order number and reason for return.

Step 2. A representative will be in contact with you via email within 24-48 hours with all the required forms and information to send back your item(s).

Our laboratory will inspect and verify the condition of the item once we receive the return. Exchanges usually take 5-8 business days to process upon receipt of the item. Actual completion time will depend on the item that is being exchanged for.